Dell xps 13 black screen after sleep

I have the same model and I just started getting this exact same issue the other day. While I was working, the screen flickered, went out, then came back after a few seconds, but since then, waking from sleep produces a black screen, with the keyboard still lit and functional.

Despite the black screen, I can still log in and play videos and music if I press the right buttons on my keyboard, so that at least is fine. I have to shut down via holding down the power button and restart just to get the screen back on, though restarting this way produces a blue screen not of death that says that Windows hasn't started properly.

Does your laptop have the same symptoms? This could be a more widespread issue with a recent update or something. Browse Community.

Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Screen blank after sleep or closing lid. If it goes to sleep or she closes the lid the screen remains blank. The laptop requires a restart. She is away at school so I will need to advise her from home.

Any ideas? Driver upgrade? All forum topics Previous Topic Next Topic. ArtmsFwl 1 Copper. RE: Screen blank after sleep or closing lid. Hi tdmytruk, Thanks for posting. Dell Support Resources.This is a solution post rather than a problem post. I have a few users that use the Dell XPS 13 model.

They have had problems turning them on from sleep or even a completely powered off state. When they press the power button the laptop keyboard lights up, but the screen remains blank.

The temporary fix was to just keep holding the power button until the keyboard went dark then pressing it again to turn it back on. This costed my users quite a bit of time. I couldn't find a solution anywhere for this, so I did my own investigation on the computers and found a set of solutions that work. The last file in there is a text document that shows how to edit the registry to make sure a power setting is disabled.

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If you would prefer to not use the package I prepared, which is understandable, feel free to go out and download those packages from Dell's website or track them down in other ways. Go to Solution. I was able to do the video test "hold D while powering on" which as you said proved that the screen worked and I even got into the pre-boot diagnostics "Fn Esc while plugging in power cord" I think ran comprehensive diagnostics but found no problem.

Still didn't boot.

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Then plug everything back in and powered on. View solution in original post. Hey, thanks for this. The file hosting has expired, but I downloaded the components you mentioned and installed them. My is still getting "stuck" when I try to wake it up. My solution for the time being has been to just set the power management to hibernate when I close the lid. Tell me, what's the registry setting change you mentioned? I'd really like to get it sleeping normally. The is not a normal laptop in the way it works for low power mode and hibernation.

There are settings to turn off the display and when to go into hibernation. If the system is in low power mode display off but not hibernatingyou can tap the spacebar to get it back.My xps13 can resume perfectly if I put it in sleep mode for a short time or if send it into hibernation mode. When I power it up it resumes stuck on a blank screen and the only way out is a hard power reset pressing the power button for long enough.

This happens systematically since 1 week and I cannot associate it with any upgrade or modification of the system. The laptop has the latest bios, version 2. Go to Solution.

Windows 10 hangs on wake up after sleep on DELL XPS13

The XPS and support "adaptive hibernate", so the system will automatically enter into "Hibernate" after being in sleep for a period of time and can cause the resume time to be longer than expected.

Adaptive hibernate is one of new features for modern standby supported platforms. This can be disabled. Here is information from the Dell knowledge base you may find helpful:. Resume time from sleep is longer than expected on XPS and Please contact me by Private Message if you need additional assistance.

How to Fix Dell Laptop Black Screen Problem?

View solution in original post. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Francesc0 1 Copper. XPS 13switching from sleep to hibernation, black screen. Help would be much appreciated. All forum topics Previous Topic Next Topic.Hello, I am having a lot of issues with my new XPS The computer is not going to sleep after having the laptop lid closed, it just burns through its power supply.

I have checked all setting and it should not be doing this. Also, I am having wake up issues sometimes when I close it and open it up again within a short frame of time, say, minutes.

The screen will remain black and I will have to restart the machine. Is there a patch or driver I can install to resolve this? This is really frustrating from such a high-end machine, opening and closing should be the least of my concerns Go to Solution. View solution in original post.

Spot on, this worked perfectly for me and seems to have completely solved my sleep problem where closing the lid or telling it to sleep would turn off the screen but leave the computer running. Seems to function as it should now. What is the exact system model? What is the current OS installed on the system?

If the system was working fine earlier, then perform system restore to restore the machine to an earlier point where it was working fine. Reinstall the chipset drivers and the video drivers from the vendor site - intel. Create a new local admin account and check. If you are unable to find the required drivers and relevant info, then provide the exact system model and the OS installed on the machine and I can provide the right links. System restore is pointless, this has been happening since I got the machine.

Pls send me the exact links and I will try those. Thank you.That is the only error I've ever seen. It says that it has to "Collect some error data and then I can restart". Then I hold the power button down for about 5 seconds until the light goes off and the a quick push to restart it.

After that it restarts fine and works great. It doesn't do it every time I open the lid, but usually when the lid has been closed a long time hours. It does it both when the computer has been plugged into the power adapter or not. It is also becoming a more frequent occurrence. On two occasions, I've open the lid to find it completely black and does not turn on immediately.

dell xps 13 black screen after sleep

On those occasions I held the power button down for about 30 seconds. Then pushed it one more time and started up normally. I've checked for updates and checked that all my drivers are updated in the Task Manager. I've unchecked the "Fast Startup" setting. I did a Windows Defender scan- passed. I've removed unwanted software and I rarely have external hardware plugged in to my laptop.

My operating system is bit Windows 10 ver. I've done all the BIOS updates as the come through.

dell xps 13 black screen after sleep

I have a pretty full storage; would that have something to do with it? My XPS 13 does the same thing. The blue screen on wake-up doesn't happen every time it wakes up. However, the screen brightness control is disabled every time it wakes up.

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I, too have done all of the recommended updates and scans. My XPS 13 LX had a different sleep issue - the battery would drain very quickly while it was asleep causing a windows shutdown error. I am glad the startup time is not too long because I shut down instead of letting it go to sleep to avoid these headaches. I have the same problem but in a XPS 13 I tried everything, the problema remains the same. Browse Community. Turn on suggestions.

dell xps 13 black screen after sleep

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Hello, I've been having trouble with my XPS 13 laptop for about a month and a half.

I'm pretty stumped so does anyone have any advice or dealt with this before?My screen remains black after coming out of about an hour's sleep, even though the power, fan and keyboard's backlight is on. I have to force shutdown and switch it back on to use it again. It has happened twice, and hasn't successfully come out of a long sleep yet.

I got the laptop yesterday, and I haven't made any significant changes to the setup. I sincerely apologize for the technical troubles you have experienced with your New Dell computer. Reset BIOS to default. Restart the computer and tap F2 at Dell logo. If the issue persists, run diagnostics on the computer.

Now select Diagnostics. For Dell support videos click Here. If a post answers your question, please click " Yes ".

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Unfortunately neither tapping nor holding F2 nor F12, when the Dell logo appears after restarting, brought up any special menu for me. I finally managed to get into the F2 menu by rapidly tapping F2 about half a dozen times from immediately before the Dell logo appeared. I reset the BIOS to default. I also did a Diagnostics check and it found nothing.

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Just before typing this I set my laptop to sleep and left it for over an hour, and it came back on fine - no problem.

I have the exact same problem. It seem only to occure in situations where the machine is in sleep mode for a longer time.

dell xps 13 black screen after sleep

There seems to be no problem if I wake up the machine up immediatly after a few seconds or a minute. I can't get it to stop. I've searched the internet and tried everything suggested. Please let me know if you find a solution. A huge inconvenience. A huge disappointment.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Close the screen of my notebook Dell XPS13 and system goes to sleepand than open and wake up on Windows 10 is not working: I cannot even reboot or shut down.

We appreciate you for being part of Windows System file check is a utility built into the Operating System that will check for system file corruption. I suggest you to refer the below link on how to perform System File Checker and check if it helps.

Details are included in the CBS. Use the System File Checker tool to repair missing or corrupted system files. Boot the computer in Safe Mode and place the computer in Clean Boot and check if the issue persists.

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Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.

I would suggest you to try the steps in the below Microsoft help article on How to Boot into Safe mode. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. I would suggest you to refer the below Microsoft help article on How to Perform Clean boot.

Disclaimer : Please reset the computer to start as usual after troubleshooting with clean boot by referring above article. Kindly let us know if you need any further assistance with Windows. We are glad to assist you. Did this solve your problem? Yes No. Sorry this didn't help.

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April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.


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